Shipping & Delivery

Delivery Lead-Times:

Delivery timeframes are dependant on the specific product ordered. Standard delivery times are given as an estimate only, and can vary or can occasionally be subject to manufacturer delays.

Please feel free to contact us to check on the status of your order at anytime.

Our estimated shipping times range between one to 2 weeks. Customised items might take longer.

*Brexit/Covid19 Pandemic: We are not responsible for any delays due to border control. Once your order has been dispatched from its origin country, you cannot cancel your order, and therefore cannot request a refund.

International Shipping

Products shipped internationally may be subject to a customs fee based on your specific country will be liable by the customer. Please ensure you check with your local customs before ordering. 

We are not responsible for the return of any goods or import penalties due to delays in customs.

11. OUR LIABILITY:

If you received goods which you have not ordered, which are damaged or defective, or the wrong quantity, we shall have no liability unless you inform us within 2 days of receiving the goods.

We shall have no liability for any defects with any goods caused by any act of negligence by you or any third party.

12. OUR REFUND POLICY:

If you change your mind about an order, you must contact us within 14 days of receipt. We will then require the return of the items in unused condition and within 14 days of receipt refund notification of the return or exchange of goods along with your reference number. 

The customer is responsible for the cost of returning the goods to us, and responsible for all returned goods until our receiving of them. The refund will not be valid in the case that the goods arrive damaged. Once the goods are received and in their original unused condition, we will begin the refunding process which will conclude within 14 days. 

Made-to-order items cannot be returned or refunded.

PLEASE NOTE: As the customer, you are responsible for items not collected from your courier or postal office that you have been notified of. In the event that they are returned to us, the customer will be liable for the reshipping of the order. 

**Delivery costs may vary depending on size and weight of products ordered 

*Delivery times may vary (up to 6-8 working days) duty busy periods (Sales, public holidays)