FAQs
Has my order shipped?
You'll be able to check up on your order from your account page. Log in, and then click ORDER HISTORY. Here you'll be able to see the status of your order, and find the tracking number to check up on delivery.
I've had a change of heart. Can I change or cancel my order?
You'll be able to check up on your order from your account page. Please note that once an order has been processed or shipped, the order can no longer be cancelled or changed.
Can I return my order?
Obviously we hope you'll be very happy with your purchases! However, if for any reason you would like to return your order, please email info@olokunhome.com to arrange your return.
You will need to let us know within 14 days of delivery, as returns will not be accepted after this date. Then simply package up your item and include your customer order details, as we cannot process your refund without these.
Please note that we do not cover the delivery cost of returns, and do not accept responsibility for items that are lost while being returned to us. We therefore recommend that you get proof of postage or a tracking number to follow your parcel.
Items can only be returned if they're in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition.
Please note that we are unable to refund the original shipping cost, unless the entire order was faulty or failed to be delivered.
What do I do if my order is damaged?
If your purchase is faulty, damaged, or not fit for purpose, please contact us as soon as possible to arrange your return. All damage must be reported within 2 days of delivery. We will require you to return the item, as it may be necessary to return it to the manufacturer.
How do I get a refund?
Once your product has been safely returned to us, we will send you an email to notify you of the status of your return. We will then process your refund for the original amount paid. A replacement or refund will be issued within four weeks.
Please note that we are unable to refund the original shipping cost, unless the entire order was faulty or failed to be delivered.
Still got questions? Please email us at info@olokunhome.com and we'll be happy to help.